Today the Hotel Inspector called, unannounced, in fact it was yesterday as he stayed the night. I managed NOT to do the Basil Fawlty thing of completely screwing up the visit.
After he announced himself this morning he then proceeded to give a fairly long feed back, which frankly I think Alison Claire and I was letting wash over us as ALL we really truly wanted to know ASAP was how many stars we had achieved. We had set our pitch at 4 stars, with 5 being the highest.
Blaa, blaa, blaa, excellent dining room, blaa, blaa, excellent bathroom, blaa, blaa, blaa, blaa (my attention taken away by the desperate need to know what we had achieved), blaa, blaa, excellent breakfast, special award, blaa, blaaa, 4 star, blaa blaa, blaa, blaa, STOP!
Rewind a little..... just to clarify then we have achieved .......
**** a 4 STAR rating and a SPECIAL AWARD for our breakfast of which there are only a handful given out in Norfolks B&B's...
Yee-Haaa!
We are really pleased that the model we have formulated, then created then adjusted or tweaked is spot on. We have had great feedback over the last 8 weeks or so from our guests and only today Claire found this review by two of our guests on the AA site itself;-
http://www.theaa.com/bed-and-breakfasts/hindolveston-the-old-bakery-bb-2632285#user_reviews
This has been very much in line with the verbal feed back that we have been given, but all the better that someone has taken the time to write such a complimentary review.
We want to thank all of you that have been a part of this vision, those that helped financially, those who assisted with the test drives, those who helped with the marketing, displaying posters, leaflets and distributing business cards, the technical assistance with the web-site etc, those that have assisted with the more physical stuff like decorating and those that made a point to simply visit us right up here in darkest Norfolk. You have all been so supportive and we just want to say a massive THANK YOU.
Now we are concentrating on the Annex which is really beginning to look like a holiday cottage. In addition to the work done last weekend we have now painted about 50% of the Kitchen & Bathroom, had the plumbing installed and are about to have the electrics completed.
So all in all we are in a 'good place' morale wise but we still have a lot to do and in just two weeks I am to have an operation on my knee as I have a torn cartilage that needs fixing and has not been the best of things to be suffering from whilst decorating. You may remember that this injury came as a result of chasing the naked lady.....
http://theoldbakery.blogspot.com/2011/01/day-i-chased-naked-woman-down-our.html
Again many thanks to everyone concerned.... You know who you all are.....
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